Returns & refunds
Our returns process for consumer cancellations, faulty goods and order issues.
Request a return
Before returning anything
Contact us first with your order number, item name and reason for the return.
info@janitorialessentials.comConsumer change of mind
If you are buying as a consumer, you normally have 14 days after receiving the goods to tell us you wish to cancel. You then have a further 14 days to return the goods.
Return conditions
For a consumer change-of-mind cancellation, you are responsible for the direct cost of returning the goods. Please take reasonable care of them. We may reduce a refund where handling has reduced the value of the goods beyond what would reasonably be permitted when examining them in a shop.
The change-of-mind cancellation right does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once they have been unsealed after delivery. Other statutory exclusions may also apply where relevant.
The consumer cancellation rights described above do not apply to purchases made wholly for business purposes. Returns of correctly supplied business orders are accepted only where we agree to the return or where separate terms have been agreed.
Refund processing
For a valid consumer cancellation, we will make the required refund within the applicable legal timeframe. We may wait until we receive the goods back or you provide evidence that they have been returned. Where required by law, we will also refund the basic standard outbound delivery charge. Any extra amount paid for an enhanced delivery option is not refundable beyond the cost of our standard delivery option.
Statutory rights
If goods are faulty, not as described or do not do what they are supposed to do, different legal rights apply. Consumers generally have a 30-day short-term right to reject qualifying faulty goods. Rights to repair, replacement, price reduction or a refund may also apply depending on the circumstances. We will bear reasonable return costs where the law requires us to do so.
Nothing in this policy limits or excludes statutory consumer rights.
Model cancellation form
If you wish to cancel an eligible consumer order, you may email the following information to info@janitorialessentials.com:
I hereby give notice that I cancel my contract of sale for the following goods: [goods]
Ordered on / received on: [date]
Name: [name]
Address: [address]
Order number: [order number]
Date: [date]
You do not have to use this wording, but please provide enough information for us to identify the order and your cancellation request.
Questions about an order?
Send us the order number and item details.