Privacy Policy

This privacy notice explains how Janitorial Essentials Ltd collects and uses personal information when you visit our website, contact us, create an account or place an order.

Information we collect

Depending on how you use our services, we may collect your name, business name, billing and delivery addresses, email address, telephone number, account details, order and transaction information, correspondence, and technical information relating to your use of our website. Payment providers process the payment information required to complete a transaction.

Why we use your information

Orders and customer accounts

We use information where necessary to take steps at your request before entering into a contract and to perform our contract with you, including processing orders, arranging delivery, managing accounts, handling returns and providing customer support.

Legal and accounting requirements

We use and retain information where necessary to comply with legal obligations, including tax, VAT, accounting and regulatory requirements. VAT and related business records may need to be retained for at least six years.

Operating and protecting our business

Where appropriate, we may rely on our legitimate interests to secure our website and systems, prevent fraud and misuse, manage enquiries, improve our services and establish, exercise or defend legal claims. Where we rely on legitimate interests, we consider whether those interests are overridden by your rights and interests.

Marketing and advertising

If we introduce email marketing, advertising measurement or personalised advertising, we will use an appropriate lawful basis and provide any consent choices required by law. You can object to direct marketing at any time.

Who we share information with

We may share information where necessary with service providers that support our website and ecommerce platform, payment processing, email and communications, delivery and fulfilment, hosting and security, professional advisers, analytics services where enabled, and public authorities where disclosure is required by law. We only share information that is reasonably necessary for the relevant purpose.

International transfers

Some technology or service providers may process information outside the UK. Where a restricted international transfer is made, we use an applicable UK transfer mechanism, such as UK adequacy regulations or appropriate contractual safeguards, as required.

How long we keep information

We keep personal information only for as long as necessary for the purpose for which it was collected and to meet legal, tax, accounting, fraud-prevention and dispute-resolution requirements. Order, invoice and other records needed for VAT or tax purposes are generally retained for at least six years. Other information may be deleted sooner when it is no longer required.

Cookies and similar technologies

Our website uses technologies needed for core functions such as shopping baskets, checkout, security and account access. We may also use analytics or advertising technologies where enabled. Our Cookie Policy explains these categories and the choices available to you.

Your data protection rights

Depending on the circumstances, you may have rights to be informed, access your information, correct inaccurate information, request erasure, restrict processing, object to certain processing and receive or transfer certain information. Where processing is based on consent, you can withdraw that consent. These rights are subject to applicable legal conditions and exemptions.

Right to object: you have the right to object to processing based on legitimate interests in certain circumstances, and you can object to direct marketing at any time.

To exercise a right or raise a privacy concern, email info@janitorialessentials.com.

Complaints

Please contact us first if you have a concern so we can try to resolve it. You also have the right to complain to the UK Information Commissioner’s Office (ICO). You can find complaint options at ico.org.uk/make-a-complaint.

Changes to this notice

We may update this notice when our services, suppliers or legal requirements change. The latest version will be published on this page.