Customer Service

A one-stop shop for customer enquiries

Our aim at Janitorial Essentials is to provide first-class customer service via our dedicated and fully trained Customer Services team. Offering a professional and friendly service, our fully trained staff ensures we offer the highest level of service at all times in order to meet our customer's varied needs. Our newly formed Customer Services team is a one-stop shop so whether you're looking to place an order, make a return, change delivery details or resolve an issue; you can now do all this via the same agent and through the one department. Now that's worth shouting about!

Customer Service

We're always looking at ways to improve our service offering and that's why we now offer a hotline to our friendly Customer Services team. In addition, we also offer a comprehensive range of post sale functions providing you with extra confidence when purchasing from Janitorial Essentials.
The Customer Services team is a one-stop shop handling all customer enquiries including:

Replacement orders
Order tracking and confirmation
Sourcing of missing items
Provision of warranty information
Approval of return requests
Arrangement of collections (where applicable)
Resolution of payment disputes & overdue invoices
Audited complaints procedure
Service levels we like to shout about!

We pride ourselves on our rapid response to calls received and ensure that we always respond to all email enquiries quickly and efficiently.

The majority of calls are answered within 20 seconds
Less than 3% of all calls received are abandoned
All emails received are given a unique ID number so that customers can track their progress
95%+ of emails received are resolved within 48 hour

Opening Times

We are open five days a week to offer comprehensive support to businesses and consumers.

Monday to Friday 09:00- 17.00
Saturday Closed
Sunday Closed